Engagement Advantage℠ from Fiserv is an integrated approach for property, casualty and life insurers with personalized billing, multiple payment options, and reconciliation services that contain costs and speed revenue collection while meeting regulatory requirements.


Consolidation among insurers is accelerating. Competition is rising and concerns about data security are growing. Policyholders expect more from their digital experiences on the devices of their choosing. Compete effectively and provide the best customer experience with access to new technologies and expertise – without adding excessive costs and complexity to your operations.

Amid these challenges, insurers seek better ways to manage their revenue cycles in a single, cohesive manner. They need to effectively communicate with policyholders, distribute invoices in digital and paper, and provide convenient payment options. In addition, insurers see the importance of an efficient back-office reconciliation process.

Our Solution

Engagement Advantage transforms the way insurers engage policyholders through billing, payment and communication options that drive costs down, improve outcomes and increase satisfaction. Fiserv delivers according to your policyholders' preferences – paper, email, web, mobile or tablet.

Utilizing this approach for the multi-channel billing and payment life cycle accelerates revenue collection and improves policyholder engagement with reduced complexity, regulatory risk and cost.

Easily send your data stream from any system and Fiserv can:

  • Prepare highly personalized and branded bills
  • Present printed and digital bills to policyholders through mail, biller direct and bank channels
  • Give policyholders the choice to pay in person, by mail or through digital channels
  • Protect your organization's reputation with effective risk management and improved financial controls


Let the strength of Fiserv lead your insurance company to:

  • Simplify your life by using one partner to manage the entire billing life cycle
  • Cater to policyholder preferences by providing billing and payment options
  • Speed revenue collection by offering a full range of payment options
  • Engage policyholders with the right message in the right channel to the right policyholder
  • Reduce regulatory compliance and security risk with solutions from a trusted industry provider

Terms and Conditions




The Better Billing and Payment Experience, Start to Finish

Engagement AdvantageSM from Fiserv delivers an integrated approach that enables your business to offer the billing and payment options your customers demand, drive greater engagement to increase growth, and help you compete on the customer experience.

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The Powerful Link Between Emotions and the Policyholder Experience for Insurers

Policyholder communications are often stale and impersonal, simply regarded as a tool for information sharing. But they don't have to be. They can be a strategic weapon in improving policyholder experiences.

Download the white paper


Meeting Millennial Expectations for Insurance Billing and Payments

Millennials are officially the most populous generation and your largest customer segment. If you don't meet their expectations for convenient billing and payments, they'll find someone who will.

View the infographic


Better Together: A Business Case for Outsourcing Multichannel Communications for Insurers

Consumers in a "want it now" world have organizations re-evaluating their customer communication strategies. To keep pace and stay competitive, organizations often outsource their transactional communications to a provider that can manage the increasing complexity.

Read this Point of View paper


Engagement Advantage Insurance Infographic

Consumers in a "want it now" world are using multiple devices and channels to access their bills. They expect a satisfying experience no matter how they engage. It's up to organizations to leverage those expectations.

View the infographic


Liberty Utilities: Partnership and Innovation with Engagement Advantage

Engagement Advantage℠ from Fiserv is our integrated approach to simplifying billing and payments. Liberty Utilities knows firsthand about the power of partnering with Fiserv to help simplify billing and payment experiences across multiple channels.

Watch the video


Well-Timed Words: Monthly Bills Can Enhance Policyholder Engagement Point of View Paper

Consumers in a fast-moving, "want it now" world are using multiple devices and channels. They expect a consistent, satisfying experience no matter how they engage, whether through paper, digital or, often, both. It's up to organizations to meet – and leverage – those expectations.

View paper


Engagement Advantage for Insurance Companies

Engagement Advantage℠ by Fiserv delivers an innovative approach to helping your business offer the billing and payment options your customers demand while creating differentiated experiences that help your business grow profitably – all while helping you compete on the customer experience.

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On-Time Insurance Payments Made Easier

Policyholders say their No. 2 concern related to billing and payments is being late with their payment. Chasing overdue payments costs you money and causes customer friction.

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Getting the Billing and Payments Experience Right Pays Dividends for Billers

Key findings from Fiserv Insights: Ninth Annual Consumer Billing Preference Survey suggest speed and ease of use in how people receive and pay bills are key drivers of satisfaction and loyalty.

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Gain a Competitive Edge Through Optimized Billing, Payments and Technology

Fiserv provides optimized, omni-channel options to turn billing and payment from a back-office function into a high-value, customer-facing strategic opportunity and the-all-important competitive edge.

Download the research placemat

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