Turn each touchpoint into a relationship-building experience. Fiserv helps you deliver transactional communication documents based on customer and member preferences, using multiple channels to provide a seamless experience while improving engagement and reducing costs.



Choose Fiserv to help you easily and securely deliver targeted, high-volume electronic documents. We'll help you realize the benefits of digital document delivery while minimizing your investment in development, integration, hosting and security.



  • Digital storageRely on Fiserv to maintain the highest standards in security and compliance of your archive with 24/7 access
  • Digital delivery: Streamline your communications using our nationwide network through our highly secure web portal to manage preferences, enrollment and consent with optional print suppression and re-enablement. Maintain brand control with extensive customization options
  • Web-based client control center (WC3®): Use our online production management tool to create document content, track production, check inventory and control special requests

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Smart Communications: The Art of Enriching Accountholder Experiences

An accountholder communications strategy is essential to thrive – not just survive – in today's competitive landscape. Communicating with accountholders might seem more like common sense than a strategy, but communication is an art that's increasingly overlooked.

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Deliver Intelligent Multichannel Communications Infographic

You're focused on creating unparalleled experiences and lasting relationships by providing the convenient, secure and personal interactions your accountholders want and expect. Whether you deliver digital or print communications, make sure every connection counts.

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Well-Timed Words: Monthly Statements Can Enhance Consumer Engagement

Consumers are using all channels, through multiple devices, and they expect a consistent, satisfying experience no matter how they engage, whether through paper, digital or, often, both. It's up to financial institutions to meet–and leverage–those expectations.

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The Powerful Link Between Emotions and the Accountholder Experience

Accountholder communications are often stale and impersonal, simply regarded as a tool for information sharing. But they don't have to be. They can be a strategic weapon in improving the accountholder experiences.

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Getting the Billing and Payments Experience Right Pays Dividends for Billers

Key findings from Fiserv Insights: Ninth Annual Consumer Billing Preference Survey suggest speed and ease of use in how people receive and pay bills are key drivers of satisfaction and loyalty.

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Digital Document Advantage

Digital Document Advantage from Fiserv provides you the complete electronic document archival, retrieval and multichannel delivery solutions to bring efficiency to your communications processes.

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Statement Advantage

Statement AdvantageTM from Fiserv helps you increase the power of that touchpoint by transforming your basic statement into a dynamic marketing and educational tool that drives results and saves money.

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2016 Mobile Billing and Payment: Consumer Preferences and Billers’ Strategic Response

The Fourth Annual Biller Mobile Bill Pay Benchmark Study and the Eighth Annual Consumer Billing Household Survey provide insight into consumer behaviors and expectations.

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Have a question for us?

For more information on Digital Documents and other Fiserv solutions, call us at 800-872-7882 or contact us.

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